The entire Golden Heart Senior Care staff have given us the peace of mind that, although we live hundreds of miles from our loved one, she is receiving the best care possible. Under the care of the Golden Heart staff she is happier and healthier than she has been for years. They always go above and beyond what one would reasonably expect from a care giver and it’s as though our loved one is being taken care of by family.
Golden Heart Senior Care cared for my mother Wanda until she passed last year. The care my mother received from Golden Heart was excellent. Golden Heart provided wonderful caregivers over the two plus years they cared for Wanda who in many ways became like family. We will always be thankful for the dignity with which my mother was treated.
Golden Heart Senior Care provided a level of care way above and beyond anything we could have expected. Not only were the caregivers excellent but the management team was heavily involved, and never charged for their time. On several occasions when my parents’ care needs became extremely high, or one needed to be accompanied to the doctor while the other stayed home, Golden Heart would double the staffing levels at no extra charge. There seemed to be no limit to what these people would do to keep my parent safe and well cared for. We ultimately hired a live-in caregiver and moved them into our home. Golden Heart helped facilitate that transition, even bringing in extra staff to train our new caregiver.
Words cannot express the respect and appreciation my wife and I have for Golden Heart Senior Care. Under their professional leadership, the highly trained and compassionate staff tirelessly cared for our parents through some of the most difficult circumstances imaginable.
When Dad had a mini-stroke and spent several weeks in hospital and rehab, Golden Heart immediately went into 24/7 care to keep my mother safe – not knowing when or if they would be paid. They waited 9 weeks for my dad to regain his physical and cognitive stamina before they even discussed finances with him. When it became clear that my parents would continue to need 24 hour care indefinitely, they helped convince my father to consider an assisted living facility or moving in with family. Because Dad was having trouble understanding his financial situation, Golden Heart put an “options paper” in writing for him to help his comprehension.
The lifestyle they provided to our parents didn’t just stop with the care. With family out of town or unavailable, Golden Heart provided celebrations for every birthday, holiday and special event. A highlight for them all was the celebration of my parents’ 71st Wedding Anniversary.
Mom and Dad loved all of their Caregivers and could never speak highly enough about the Golden Heart team. My dad didn’t always make things easy for the staff, but they never stopped showing him the highest level care and respect. He knew that Golden Heart genuinely cared for them and would always be there to meet their needs – and they did it with excellence and compassion.